Esper FAQ | Frequently Asked Questions

Why is Esper better than MDM / EMM / UEM?

MDM, EMM, and UEM solutions are designed for corporate employee devices. Esper is designed for always-connected mission critical devices like point of sale systems, kiosks, digital signage, and rugged tablets. We call these “dedicated devices” – systems that run one (or a curated selection) app all day, every day.

Our cloud platform eliminates complexity and unnecessary technical debt from BYOD/CYOD solutions so you can secure, monitor, and provision your dedicated Android devices seamlessly at scale with just a few clicks.
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Esper is the only solution focused on full stack Android device management for non-GMS (AOSP) devices (though we fully support GMS devices as well). We offer advanced Android device deployment and application management via open APIs, SDK, CLI, tools for Android Studio, and our sleek web-based console.

Do I have to be a developer to use Esper?

No, Esper’s modern web console is designed to give anyone the full capabilities of Esper in a convenient, easy-to-use cloud portal. Our console makes it easy to create templates, provision and manage devices, set alerts, and monitor your fleet — it's all there for you and your team. But if you’re a developer who wants more control, we also offer APIs, an SDK, and CLI for advanced features.

What customer support does Esper provide?

Esper offers a system monitoring dashboard, forums, and knowledge base to all of our paid customers. For enterprise and other specific support level (SLA) inquiries, please contact us.

Which security and compliance certifications does Esper have?

Esper is validated by PCI DSS and certified from ISO27001 to SOC-II. For more on our security practices, visit our security page.

How do I provision a device on Esper?

Esper’s simplified provisioning combines what normally takes multiple steps in just one. This video highlights the entire process so you can see how easy it really is. We also support multiple provisioning methods like Knox Mobile Enrollment (KME) and Google Zero Tech Enrollment (ZTE).

Can I manage GMS and AOSP devices on Esper?

With Esper you can manage either AOSP or GMS hardware. We can even help you decide which hardware is right for your use case and connect you with our hardware partners. Connect with one of our Android Experts for strategic hardware guidance.

Can I deploy custom applications to my devices from Esper?

Yes, as long as your apps are Android-compatible. If you don’t know if your corporate or enterprise applications are Android-compatible, contact us. You might be surprised! We’re also connected with a number of independent software vendors (ISVs) that can help meet your Android application needs.

Can I access my devices remotely for debugging?

Yes. Esper gives you the ability to remotely control and debug your entire fleet from anywhere you have internet access. All securely.

How can Esper reduce my OpEx or CapEx?

You won't have to send people into the field to physically troubleshoot POS systems, waste time manually provisioning kiosks, or focus efforts on things that can easily be automated (like app deployment).

By partnering with Esper, we can help guide you through common pain-points that fleet managers experience; from selecting the right hardware to understanding the nuances of AOSP Android, we’re not your MDM. We pride ourselves on helping customers avoid costly and lengthy delays by providing expert guidance to get it right the first time.

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