How can we help you?

How Do I Sign Up for Esper?

You share a minimal amount of information and we’ll create a cloud endpoint for your company to run all of your Esper services and get access to the Esper Console. Developers can generate API keys and use them with the APIs, SDK, CLI, and Android Tools.

How long does the Esper Trial last?

Esper doesn’t offer a traditional 30-day trial. Instead, we offer the Esper Starter pricing tier as a permanent option for customers, depending on fleet size Full access to our Android DevOps tools is free forever up to 100 devices. Esper is permanently free up to 100 devices regardless of whether you’re using it for development, evaluation, or commercial deployments. Contact Esper if you have any further questions about Starter pricing, we’d be happy to help.

Can I invite other members of my team to use Esper?

Yes! If you have created an Esper endpoint, you can add additional users via the User Management section of the console. Each user added to your Esper endpoint has access to all the Android onboarding templates created for the endpoint and all the devices provisioned through the endpoint.

Additionally, each user can create their own set of API Keys, noting all users of the Endpoint will have the same Enterprise ID.

Can I change the name of the Trial Endpoint as I did not use my company’s name?

Unfortunately once the endpoint name is chosen, it can’t be changed. But, let us know and we’ll figure something out.

If I like Esper enough to upgrade to a paid pricing tier, can I convert my starter endpoint or do I need to start with a new endpoint?

You can continue to use your same endpoint if you decide to adopt a paid version of Esper. And, we hope you do end up liking Esper enough to scale beyond 100 devices!

Do I have to be a developer to use Esper?

No, Esper has a full cloud console available for non-developer users. It provides the full capabilities of Esper in a convenient, easy-to-use cloud portal. Our console makes it easy to create templates, provision and manage devices, set alerts, monitor your fleet - it's all there for you and your team.

Do I need to use the Esper Console to use Esper?

No, Esper has a rich set of APIs that can be called directly via REST/HTTP, via our SDK for Python, or using our CLI. Additionally we have a set of tools for Android Studio, including an app uploader that lets you upload your APKs directly from Android Studio to Esper.

There are a few Android deployment and management actions that currently can only be done through the Console, like creating Device Templates. Over time we’ll increasingly add capabilities to our set of open APIs.

Does Esper support Kiosk mode?

Yes, Esper supports a locked-down Android Kiosk mode applicable for many usage scenarios beyond self-serve kiosks in restaurants, POS, and delivery. It is easily set up through the Esper Console or using our APIs.

What provisioning means does Esper support?

Esper supports multiple provisioning methods. Developers find ADB to be most convenient, but field-based provisioning can be accomplished using the system generated QR codes. For large numbers of devices, Esper provides provisioning using IMEI or serial numbers - combined with Esper Foundation for Android customers can apply Zero touch enrollment for their device fleet. Android for Work (AfW) is also available as an additional option. Note the Android version you run impacts both the availability and the method you need to follow to provision. You can learn more about Android provisioning with Esper in our docs.

What is Esper Foundation for Android? Do I need to have it on my device to use Esper?

Esper Foundation for Android is a hardened version built and maintained by Esper specifically for use on dedicated devices. With Esper Foundation for Android, customers receive the benefit of Zero touch enrollment and secure remote diagnostics of deployed devices running in the field including debugging, profiling, and viewing. You do NOT need it to use Esper Foundation for Android in order to use Esper. Esper works with “stock” Android, however, you do not receive the additional features enabled by Esper Foundation for Android. Esper Foundation for Android is available for select devices, please contact us in you’d like to find out more.

What Android releases are supported by Esper?

We require Android KitKat/4.4+, and ideally, Android Marshmallow/6.0+. If you are running an older version than Android 6.0, contact us so we can discuss the available feature set. You can also learn more in Esper’s developer docs.

Is Esper an MDM system?

Esper’s roots are in MDM, but typical MDM doesn’t deliver everything needed to manage both traditional and non-traditional Android hardware and apps for single-purpose device use cases.

Developers play a lead role in fleet dev and operations, yet incumbents provide very little by way of tools and enablement. MDM doesn’t fit the bill - instead we will deliver on our vision of Android DevOps.

How does Esper compare to available MDM, EMM, or UEM solutions?

We are the only company focused on Android DevOps for GMS-Certified and Non-GMS (AOSP) devices. Esper’s focus is advanced Android device deployment and application management via:

  • Open APIs
  • SDK
  • CLI
  • Tools for Android Studio
  • Web-based Console

No other vendor does this. Esper offers much more than traditional MDM, EMM, MAM, or kiosk software.

How much does Esper cost?

Esper is forever free for fleets up to 100 Android devices. Here’s why. We now permanently offer fully-featured, free access to small fleets. We also offer several paid pricing tiers, starting at $3 per device per month. Our transparent pricing model is based on the size of your Android fleet size and advanced DevOps feature access. To learn more, explore our pricing page or contact us.

Do you support Zero touch enrollment?

Yes! By using our custom Android OS, Esper Foundation for Android, you can perform zero touch enrollment at scale across your entire device fleet from Esper’s cloud console.

Where is Esper based?

Esper is located in Seattle with offices in Silicon Valley and Bengaluru. Our Senior Leadership team are former leads at Amazon and Microsoft with deep experience in Android, Windows CE, and the Windows Phone.

What does Esper offer for customer support?

Esper customers (free and paid) are well taken care of at Esper. Esper Bridge includes a system monitoring dashboard, forums, and a knowledge base. Esper Architect includes ticket portal access, a system monitoring dashboard, forums, and knowledge base. Need more support? We also offer premium support options and on-site deployment support upon customer request.

Does Esper support iOS devices and/or PC-based systems?

No, we do not. We are not a traditional mobile device management company. We are hyper-focused on Android DevOps for single-purpose devices like kiosks, mobile point-of-sale, ruggedized devices, and similar. Esper also helps customers run Android on x86 Windows hardware. That’s what we do!

Does Esper support BYOD?

We don’t support BYOD scenarios. But, we do support a countless number of use cases for Android single-purpose fleets, which are sometimes called dedicated devices or COSU (corporate-owned, single-use) devices.

What is Device Orchestration?

Device Orchestration is moving beyond MDM to bring the management of dedicated devices into DevOps. MDM is the antiquated approach to device management established in a pre-cloud computing world. Additionally, MDM does not factor in building and maintaining dedicated device fleets - it appeared to service BYOD. Esper was conceived for the DevOps world with CI/CD - we expose the Esper platform via a set of APIs that can be integrated into Cloud-based backend systems for automating the device management process, hence orchestrating. We also robustly address the app developers’ needs to work with dedicated devices during the early phases of app development and testing using our Android Tools, the SDK, and the CLI.

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