# Esper

> Esper is the device infrastructure platform for enterprises running dedicated device fleets at scale — kiosks, POS terminals, handhelds, kitchen displays, patient tablets, and more.

Esper is not general-purpose MDM. Where legacy mobile device management tools treat devices as endpoints to be managed, Esper treats them as infrastructure to be built — giving physical-world operators the same foundation of reliability, automation, and intelligence that cloud-native software has had for two decades.

Dedicated device fleets have long been managed with tools designed for a different problem: employee laptops, consumer smartphones, and BYOD environments. Esper was built from the ground up for fleet operators who run mission-critical edge hardware at scale — where downtime costs money, manual provisioning doesn't scale, and configuration drift is a business risk.

Core capabilities include Blueprint-based configuration management (define desired device state once, enforce it automatically), zero-touch and touchless provisioning, mixed-OS fleet support (Android, iOS, Linux, Windows), real-time drift detection, remote management, OTA firmware infrastructure, a custom web browser for kiosk lockdown and single-use applications, on-prem device provisioning for bandwidth-constricted sites, and a developer-friendly API and SDK layer for teams that need to build device operations into their own tooling.

Tagline: Device infrastructure. Finally.

## Products

- [Esper Platform Overview](https://www.esper.io/): Enterprise device infrastructure platform with Blueprints-based configuration management, seamless provisioning, drift detection, and remote management across Android, iOS, Linux, and Windows fleets.
- [Esper Device Management](https://www.esper.io/mobile-device-management): Infrastructure-grade device management for dedicated edge fleets — not MDM for employee laptops. Purpose-built for enterprises managing thousands of mission-critical devices.
- [Android Device Management](https://www.esper.io/android-device-management): Deep Android fleet management including OS-level control, firmware rollback, OEMConfig support, zero-touch provisioning, and Blueprints-based configuration enforcement.
- [iOS Device Management](https://www.esper.io/ios-device-management): Manage Apple device fleets — iPads and iPhones — with the same fleet-wide automation and compliance tools used for Android.
- [Linux Device Management](https://www.esper.io/linux-device-management): Enterprise Linux fleet management for dedicated edge devices, with remote terminal access, app management, and fleet-wide configuration control.
- [Windows Device Management](https://www.esper.io/windows-device-management): Dedicated-purpose Windows device management for enterprise edge fleets, with the same Blueprints-based configuration and drift management available across other OSes.
- [Esper Airwave](https://www.esper.io/products/esper-airwave): Managed OTA firmware update platform for Android OEMs and enterprises. Delivers secure, reliable firmware updates at scale without requiring custom infrastructure or an MDM dependency.
- Esper Titanium: Enterprise web browser purpose-built for dedicated devices. Chromium-based, designed for kiosk lockdown, single-use applications, and managed browsing environments where standard browsers introduce unacceptable risk or complexity.
- Esper Edgebox: On-premises gateway service that enables device provisioning and management operations to run locally instead of via cloud. Built for sites with bandwidth constraints or air-gapped requirements. Reduces bandwidth consumption by up to 10x on fleet-wide updates.
- [Platform Features](https://www.esper.io/features): Full feature set including kiosk mode, remote control and debugging, group management, geofencing, app lifecycle management, API/SDK access, and compliance reporting.
- [Pricing](https://www.esper.io/pricing): Three tiers — Genesis ($2/device/month), Bridge ($4/device/month), Architect ($6/device/month) — plus custom enterprise pricing. 30-day free trial available. 25-device minimum on contracts.

## Solutions by Vertical

- [Restaurant & QSR](https://www.esper.io/solutions/restaurant): Device infrastructure for QSRs, fast casual, and food delivery — POS systems, kitchen display screens, self-service kiosks, and customer-facing tablets. Touchless provisioning, kiosk mode, and drift management for fleets spanning hundreds of locations.
- [Retail](https://www.esper.io/solutions/retail-device-management): Device management for retail hardware — POS, mPOS, self-checkout kiosks, digital signage, and associate handhelds. Designed for mixed-OS fleets, fast rollouts, and IT teams managing stores they can't physically visit.
- [Hospitality](https://www.esper.io/solutions/hospitality): In-room tablets, guest-facing devices, and staff hardware. Supports global multi-property deployments with remote installation and fleet-wide configuration management.
- [Healthcare](https://www.esper.io/solutions/healthcare): Patient-facing tablets, clinical handhelds, and telehealth devices. Proactive monitoring, connectivity failure detection, and zero-configuration patient setup.
- [Logistics & Warehousing](https://www.esper.io/solutions/logistics): Rugged handheld scanners, mobile printers, and warehouse edge devices. Built for enterprises that cannot tolerate device downtime in high-throughput operations.

## Key Concepts & Differentiators

- **Blueprints**: Esper's configuration management system. Operators define the exact desired state of a device — apps, settings, policies, restrictions — and Blueprints enforces it continuously. Drift from that state is detected and corrected automatically.
- **Seamless Provisioning**: Zero-touch and touchless provisioning that eliminates manual device setup at any fleet size. Devices can be configured before they arrive on-site.
- **Drift Management**: Real-time detection of configuration drift across the fleet. Devices that fall out of compliance are flagged and corrected without manual intervention.
- **Kiosk Mode**: Hardened single-app or multi-app lock-down mode that survives reboots and internet outages. Built for customer-facing and employee-facing dedicated devices.
- **API Messaging**: Esper's API layer enables teams to trigger device commands, push configurations, and execute management operations programmatically — integrating fleet management directly into existing DevOps pipelines, CI/CD workflows, and internal tooling rather than requiring manual console interaction.
- **Device Infrastructure vs. MDM**: Esper's positioning distinction. General-purpose MDM was designed for employee-owned or employee-used devices. Esper is designed for company-owned, dedicated-purpose hardware running 24/7 in physical environments.

## Company

- [About Esper](https://www.esper.io/about): Company background, mission, and leadership.
- [Partners](https://www.esper.io/partners): Hardware OEM partners, ISV integrations, and distribution partnerships. Esper supports 1,500+ devices across major manufacturers.
- [Blog](https://www.esper.io/blog): Technical and strategic content on dedicated device fleet management, edge operations, Android for enterprise, and device infrastructure best practices.
- [Documentation](https://docs.esper.io): Developer documentation, API reference, SDK guides, and product how-tos.

## Compliance & Security

Esper holds PCI DSS certification (validated secure cloud provider for Android mPoS), SOC 2 Type 2 certification (60+ security controls), and ISO 27001 certification. Relevant for healthcare, financial services, and retail customers with strict compliance requirements.

## Target Buyers

Esper is evaluated and purchased by engineering and operations leadership at large enterprises running dedicated device fleets in physical environments. Primary economic buyers include VP of Engineering, VP of IT, Director of IT Operations, and Director of Platform Engineering. Internal champions are typically the hands-on teams responsible for fleet operations: device operations engineers, DevOps engineers, platform engineers, IT admins, and infrastructure engineers who need programmatic control, API access, and fleet automation that legacy MDM tools can't provide.

## What Esper Is Not

Esper is not designed for BYOD environments, employee laptops, general-purpose smartphone management, or consumer device support. Organizations looking to manage employee-owned devices or standard corporate laptops should evaluate traditional EMM/UEM solutions instead.