Device Telemetry

Where Actionable Intelligence Becomes Proactive Device Care

Real-time telemetry keeps all your critical revenue-generating devices in action

Ever get a gut feeling that something is about to go wrong with your devices? Our real-time telemetry tools let you tailor the monitoring and alert conditions that best give you peace of mind. So you can focus your time on what matters, not hunched over a dashboard (even if ours is pretty great).

Trusted by thousands of enterprises around the world

Manage With Proactive Alerts, Not Reactive Fixes

Device telemetry is only as useful as what you can do with it. Did a recent configuration change result in battery drain on your tablets? Is an app update repeatedly crashing a kiosk? Are handheld POS devices out of Wi-Fi range? Esper’s real-time telemetry lets you turn data into insights and insights into action.

Instantly check the current status, health, and configuration of any device in your fleet.
Instantly check the current status, health, and configuration of any device in your fleet.

Prevent drift by tracking every device group’s policy compliance and alerting to exceptions.
Prevent drift by tracking every device group’s policy compliance and alerting to exceptions.

Zoom out to see your entire fleet, discover trends, and determine the scope of potential issues.
Zoom out to see your entire fleet, discover trends, and determine the scope of potential issues.

Directly access device event feeds to troubleshoot issues remotely.
Directly access device event feeds to troubleshoot issues remotely.

Analyze usage data to calibrate costs and improve customer experiences.
Analyze usage data to calibrate costs and improve customer experiences.

Set tailored alert conditions and custom dashboards for your key uptime indicators.
Set tailored alert conditions and custom dashboards for your key uptime indicators.

Download the Essential Device Telemetry Overview

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Low Visibility Has a High Cost

Device telemetry shouldn’t just support your device management, it should enable positive business outcomes. That’s why we built Esper’s real-time telemetry as a discrete command center inside the Esper dashboard — not as an afterthought in your device list.
  • Monitor device vitals, not phone calls: Use custom dashboards to continuously monitor crucial uptime indicators like Wi-Fi, Bluetooth, battery level, and power. Take action before they turn into trouble tickets.
  • Cut costs: Eliminate unexpected cellular data bills, reallocate underutilized resources, and manage by exception to maximize your fleet ROI.
  • Stop manually enforcing policy: Policy drift isn’t just a security risk, it’s an operating cost that adds up in hours spent manually deploying updates. Identify problematic rollouts before they go wide.
  • Build better experiences: Deploy devices with confidence that they’ll perform as intended in the field, validated by your existing fleet telemetry. Compare data between different device groups during content A/B tests.

Streamline

Guarantee that every user has the exact experience you want — nothing more, nothing less.

Reduce OpEx

Fully lock down devices to prevent misconfiguration and other tinkering that leads to costly troubleshooting and maintenance.

Enhance prodcutivity

Limit devices to essential functions, eliminating employee distractions and customer confusion.

Strengthen security

Shield devices from unauthorized access and modifications, keeping sensitive company data safe.

Future-proof your fleet by easily configuring and securing a range of devices - from POS systems to tablets and digital signage - adapting as your business grows.

Real-Time Telemetry for Real-Time Outcomes

Purpose-built devices have a job to do. From point of sale systems to digital kiosks, Android to iOS, these devices are central to modern business interactions and revenue generation. When they deviate from their intended function, operations grind to a halt, causing customer frustration and lost revenue.

Don’t let an unsophisticated kiosk feature bring down your business. Esper’s hardened kiosk mode can’t be bypassed, offering robust protection for valuable hardware assets while ensuring every device in your fleet is always doing what it’s supposed to.

Device management needs to be data-driven, just like your business. Robust device telemetry gives you the building blocks to start making decisions that lower operating expenses, increase per-device revenue, and mitigate downtime.

Higher productivity

Get more done faster by performing tasks remotely instead of traveling to a device’s location.

Reduced support costs

Since you don’t need physical access to a device you can eliminate the costs of manual intervention like truck rolls and shipping devices.

No costly downtime

Problems happen quickly, and with remote tools like viewer and control, solutions can too. Fix issues in real-time so your devices get back up and running fast.

Streamline deployments

Automate app and update rollouts to save time and ensure consistency.

Gain real-time insights

Create custom alerts and notifications for faster decision-making and response times.

Integrate seamlessly

Connect directly with your existing systems and tools for a unified experience.

Automate repetitive tasks

Reduce manual workload with APIs built for large-scale automation.
Optimize device management: Configure device settings, trigger actions, and monitor performance in real-time.

See What Other Esper Users Say About Real-Time Telemetry

As a service provider, we value Esper’s ability to manage everything at the device level or group level (department/customer) and stagger updates to ensure that devices don’t go down during critical hours, remote debugging, and hardware validation.
Strategic Technologist
Esper User on G2
What surprised me about Esper was the ease of use and deployment to our devices bundled with the amount of features that it offers. It is a complete package that allows me to take control of the devices within our company to remote manage without the need to have the device in my hands.
IT Manager
Esper User on G2
We use Esper to provide new Versions of our Android apps to Android tablets. Before using Esper, we had to upload the app to every single device ourselves. With Esper, we assign the new Version to the existing group, and the app is delivered to the tablets within 5 minutes.
Software Engineer
Esper User on G2

Esper’s telemetry allows Spire to closely monitor and react to fluctuations in data usage based on real-time information.

Custom dashboards and device telemetry — monitors student app usage, providing student accountability at the app and device level.

See What Other Esper Users Say About Real-Time Telemetry

Esper’s telemetry allows Spire to closely monitor and react to fluctuations in data usage based on real-time information.

Read the case study

Custom dashboards and device telemetry — monitors student app usage, providing student accountability at the app and device level.

Read the case study.
Real-Time, Any Time. Get the At-a-Glance Info That Matters to You
When you can find out what any device is doing at any moment, you can manage on any scale you need — individually or holistically. Sign up for an Esper trial to see what you're missing.

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FAQ

What is telemetry?

Telemetry is defined as the automatic gathering and collection of data, then transmission of that data to a remote location. Device telemetry includes collecting crucial real-time usage statistics and hardware status, which is generally focused into a single dashboard.

What that means for you is the ability to manage your devices with precision. It’s a proactive approach to preventing issues, refining your device strategy, and getting more from your existing hardware.

What is device telemetry?

Device telemetry includes collecting crucial real-time usage statistics and hardware status, which is generally focused into a single dashboard.

What can you do with device telemetry?

With device telemetry, you can gather critical data on device status, including battery, Wi-Fi, Bluetooth, storage, and more, all in real-time. 

Is telemetry the same as monitoring?

Telemetry and monitoring are two sides of the same coin, but telemetry enables monitoring. There is no monitoring without telemetry.

Does telemetry affect performance?

Typically, telemetry processes are very lightweight and do not affect performance in any way.