REMOTE CONTROL
Your Devices Anytime, Anywhere
Say goodbye to onsite visits with remote viewer and control for iOS and Android.
Our flexible cloud features and advanced developer tools give customers and partners full control over the device lifecycle, with device SDKs, APIs, and an Android Studio plugin for secure implementations from start to finish.
Uptime is All the Time
Our flexible cloud features and advanced developer tools give customers and partners full control over the device lifecycle, with device SDKs, APIs, and an Android Studio plugin for secure implementations from start to finish.
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Download the Essential Remote Control Overview
Don't Let Device Issues Disrupt Business
Remote access and control of your devices is a game changer, plain and simple. Full visibility into your devices, the ability to recreate problems, and troubleshooting from anywhere is operational efficiency at its best.
See issues in real-time: Watch screen activity live to catch problems as they occur, ensuring no issue goes unnoticed.
Recreate user steps: Follow the exact actions that led to an error, making diagnostics precise and efficient by reducing miscommunication and guesswork.
Fix issues quickly: Remotely interact with device settings and inputs, minimizing costly disruptions and keeping operations efficient.
Monitor notifications: Stay informed and react swiftly to alerts before they become major disruptions, reducing potential downtime and preventing revenue loss.
Access detailed logs: Dive into comprehensive logs to uncover root causes and implement lasting solutions, maximizing your investment and long-term device reliability.
Streamlined Troubleshooting is Your New Best Friend
Onsite troubleshooting is expensive and inefficient. Most organizations can’t afford support staff at every location, which means costly travel expenses and extended downtime when devices go down. With Esper’s Remote Viewer for iOS and Remote Control for Android, you can access and fix any device in your fleet — from point of sale systems to digital kiosks and onsite tablets — all without leaving your desk.
The result? Faster troubleshooting, seamless fixes, less downtime, happier customers, and more coffee breaks. For everyone.
See What Other Esper Users Say
Remote viewing devices through the console makes troubleshooting or assisting users possible without needing a 3rd party subscription. Support for kiosks and those with multiple apps, plus the ability to provide access to select device settings, ensure users have access to everything they need to utilize the device more completely without sacrificing security.
Esper enables the INTELITY platform to globally deploy and manage devices across all of a customer’s properties regardless of size. Through Esper’s DevOps platform we can do remote installation and reduce the reliance on IT support at each hotel.
We implemented Esper Remote Management Software and it has transformed our device management. The user-friendly interface, real-time monitoring, and remote troubleshooting capabilities have been a time-saver for our IT team. Esper's security features ensure our devices and data are always protected. We highly recommend it.
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Access Your Devices From Anywhere, Any Time
Device malfunctions happen, but it's less of an issue when you can access them from anywhere in the world. Sign up for a free trial today to experience all the troubleshooting tools you need without getting up from your desk.
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FAQs
Remote Control FAQs
What is Remote Control?
Remote control allows you to see and control a device without physical access. We’re talking full control from anywhere — if you can do it in person, you can do it remotely. For example, if you’re trying to replicate an issue, you can recreate the steps to see what happens. You can also use remote control to transfer files to and from the device, record the screen, retrieve logs, and more.
Troubleshooting is the primary use-case for remote control on dedicated devices. Instead of sending someone into the field to fix a buggy device, remote control allows you to do it from the any computer. This increases efficiency, reduces IT costs, and streamlines the troubleshooting process.
What is remote device management?
Remote device management is a way to remotely control devices through MDM software as if they were in front of you. You’ll see what’s happening on the screen and be able to interact with touch elements, change settings, and more.
Does Samsung support remote control?
Yes. With the right MDM software, remote control is possible on tablets from multiple manufacturers, including Samsung.
Can you remote into an Android tablet?
Yes. With a proper MDM solution, you can remote access devices, including tablets, smartphones, and more.
How can I remote control my phone remotely?
By leveraging the right MDM tools, you can remotely control your phone, tablets, and other Android devices.