Why travel across the country (or even across town) to troubleshoot and fix a malfunctioning device, when you could do it without even leaving your desk? Remote control lets you access and take command of any device in your fleet regardless of location so you can get the job done from anywhere.
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Remote control allows you to see and control a device without physical access. We’re talking full control from anywhere — if you can do it in person, you can do it remotely. For example, if you’re trying to replicate an issue, you can recreate the steps to see what happens. You can also use remote control to transfer files to and from the device, record the screen, retrieve logs, and more.
Troubleshooting is the primary use-case for remote control on dedicated devices. Instead of sending someone into the field to fix a buggy device, remote control allows you to do it from the any computer. This increases efficiency, reduces IT costs, and streamlines the troubleshooting process.
Remote control enables a number of critical functions to streamline device management, including:
Remote control is a valuable tool with a number of benefits that can improve the efficiency, productivity, and cost of debugging devices, including:
Increased productivity: Get more done, faster by performing tasks remotely instead of traveling to a device’s location.
Reduced support costs: Since you don’t need physical access to a device you can eliminate the costs of manual intervention like truck rolls and shipping devices.
No costly downtime: Problems happen quickly, and with remote control, solutions can too. Fix issues in real time so your devices get back up and running fast.
Improved user satisfaction: You get the tools and control to solve user issues over the phone in minutes. Who doesn’t love an easy support call?
Historically, remote control required an additional app to supplement your device management tool. With Esper, you can combine device management and remote control under a single umbrella for completely control of your device fleet.
Whether you need to remotely access 100 or 10,000 devices, Esper has the platform to do it. Using our secure remote viewer plugin (which we deploy to your devices), you can control devices remotely from our console, and access even more powerful features like Secure Remote ADB using the Esper CLI. Here’s how a few of our customers have taken advantage of Esper’s remote control:
Spire Health: Spire Health uses remote control to debug issues on their patients’ devices, enabling them to help non-tech-savvy users without needing to be in the same room. Read the case study.
Teach for India: Teach for India uses remote access so teachers can see what students are working on and help them with assignments. Remote control also comes in handy for device troubleshooting. Read the case study.
Taco Bell: Quick service restaurant chains use remote control so they don’t have to send an IT tech out to the field. What used to take days to fix can now be done in hours or even minutes, saving significant time and money.
Whether you need to remotely access 100 or 10,000 devices, Esper has the platform to do it. Using our secure remote viewer plugin (which we deploy to your devices), you can control devices remotely from our console, and access even more powerful features like Secure Remote ADB using the Esper CLI. Here’s how a few of our customers have taken advantage of Esper’s remote control:
Spire Health uses remote control to debug issues on their patients’ devices, enabling them to help non-tech-savvy users without needing to be in the same room.
Teach for India uses remote access so teachers can see what students are working on and help them with assignments. Remote control also comes in handy for device troubleshooting.
Quick service restaurant chains use remote control so they don’t have to send an IT tech out to the field. What used to take days to fix can now be done in hours or even minutes, saving significant time and money.
Remote device management is a way to remotely control devices through MDM software as if they were in front of you. You’ll see what’s happening on the screen and be able to interact with touch elements, change settings, and more.
Yes. With compatible software, you can remotely control most tablets.
Yes. With the right MDM software, remote control is possible on tablets from multiple manufacturers, including Samsung.
Yes. With a proper MDM solution, you can remote access devices, including tablets, smartphones, and more.
By leveraging the right MDM tools, you can remotely control your phone, tablets, and other Android devices.
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