What devices are used in the hospitality industry?

The hospitality industry is comprised of several different sub-industries, like dining and restaurant, lodging, recreation, travel, and events so, you’ll find a wide variety of digital devices in use. Tablets, kiosks, digital signage, tablets, POS systems, and more.

What are hotel kiosks used for?

Hotel kiosks can be used for a range of functions, including guest check-in, self-service check-in, room service, spa services, concierge, child services, and more.

How are tablets used in the recreation industry?

Tablets can be used as information terminals, POS systems, ticketing booths, interactive maps, and more throughout the recreation industry. You’ll often find these types of devices in use at zoos, concert venues, theaters, museums, amusement parks, and more.

How do restaurants use kiosks?

Restaurants often use kiosks as self-service terminals. This automates the checkout process and streamlines the backline experience for kitchen staff.

How do companies in the hospitality industry manage devices?

Hospitality devices are wide and vast in use and type, but are generally managed with MDM (mobile device management) software. The right MDM will allow full control of remote devices, including update scheduling, remote troubleshooting, and more.

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Redefine the hospitality experience with kiosks, tablets, digital signage

Deliver innovative guest experiences with your Android hospitality devices, from hotel in-room tablets to self-service kiosks at arenas, interactive digital signage at recreational and tourist attractions. Esper's device infrastructure and tooling make it easy for you to deploy, monitor, and update your devices and delight your guests.

Esper features for hospitality mobile device management

Exceed your guests' expectations and streamline operations with Esper's mobile device management platform. Whether it's kiosks and tablets to manage hotel check-in and services like concierge, spa, and dining, touch-screen and interactive digital signage to guide guests through tourism and travel experiences, or kiosks for events and entertainment, remotely manage all of your Android devices with features that enable seamless experiences for your guests.

Simplify device setup

Setup is fast and hands-off. Ship devices to locations with fully remote provisioning that update to the latest app version even if there are months between provisioning and delivery.

Lock down with kiosk mode

Ensure devices are used for educational purposes only. Lock devices in kiosk mode with custom permissions for educators or students that limits functionality to approved activities and helps protect student privacy.

Debug, diagnose and fix — remotely

Have the right tools when you need them most. Remotely control and debug devices in the field to quickly identify, diagnose, and fix problems.

Update safely in stages

Stage rollouts and easily push content to a test device, group of devices, or entire fleet based on custom groups and rules.

Protect students with SafeSearch

Ensure students are never exposed to unauthorized material updates or activities when using Esper’s applications with additional search engine filtering on computers, laptops, tablets, and phones.

Monitor devices with real-time tracking and alerts

Track devices in real-time and set up a virtual fence to ensure devices stay on mission. Trigger alerts when devices deviate, and take appropriate actions with remote control and troubleshooting.

Simplify device setup

Setup is fast and hands-off. Ship devices to locations with fully remote provisioning that update to the latest app version even if there are months between provisioning and delivery.

Lock down with kiosk mode

Lock down devices in kiosk mode with custom permissions for employees or guests that limit functionality to approved activities and dictate update schedules.

Debug, diagnose and fix — remotely

Have the right tools when you need them most. Remotely control and debug devices in the field to quickly identify, diagnose, and fix problems.

Update safely in stages

Stage your rollouts and easily push content to a test device, group of devices, or your whole fleet based on your custom groups and rules.

Monitor everything

Easily monitor your device fleet’s vitals with telemetry data such as battery levels, network connectivity, data usage, and storage.

Proactive device alerts

Set the compliance conditions for your devices or device groups and get alerts when a device has drifted away from your desired configuration

Simplify setup

Setup is fast and hands-off. Ship devices with remote provisioning that update to the latest app version even if there are months between provisioning and delivery.

Lock down with kiosk mode

Keep your mission-critical devices on your mission with custom permissions for doctors, patients, or technical staff that limit functionality to approved activities.

Debug, diagnose and fix — remotely

Have the right tools when you need them most. Remotely control and debug your systems whether in hospitals or homes to quickly identify, diagnose, and fix problems.

Update safely in stages

Stage your rollouts and easily push content to a test device, group of devices, or your whole fleet based on your custom groups and rules.

Monitor everything, manage by exception

Easily monitor your device fleet’s vitals with telemetry data such as battery levels, network connectivity, data usage, and storage.

Manage at scale with device groups

Set the compliance conditions for your devices or device groups and get alerts when a device has drifted away from your desired configuration.

Simplify device setup

Setup is fast and hands-off. Ship devices to restaurants with fully remote provisioning that update to the latest app version even if there are months between provisioning and delivery.

Lock down with kiosk mode

Lock down devices in kiosk mode with custom permissions for employees or guests that limit functionality to approved activities.

Debug, diagnose and fix — remotely

Have the right tools when you need them most. Remotely control and debug devices in restaurants to quickly identify, diagnose, and fix problems.

Update safely in stages

Stage your rollouts and easily push content to a test device, group of devices, or your whole fleet based on your custom groups and rules.

Monitor everything, manage by exception

With restaurant remote device monitoring, gain visibility on your device fleet’s vitals with telemetry data such as battery levels, network connectivity, data usage, and storage.

Manage at scale with device groups

Set the compliance conditions for your devices or device groups and get alerts when a device has drifted away from your desired configuration.

Streamline setup and device provisioning

Touchless provisioning means bringing new devices or apps into your organization is truly seamless — simply ship devices to facilities and unbox them. They’ll automatically update as needed, even if there are months between delivery and provisioning.

Fully secure devices with hardened kiosk mode

Lock devices to a specific app (or subset of apps) with kiosk mode, ensuring they’re only used for business purposes. Add, remove, and update apps on the fly across as many devices as you need to.

Debug, diagnose and fix — all remotely

Remotely access, control, and even debug systems no matter where they are — across town or across the country. With fully secure remote access, you can easily identify, diagnose, and fix problems.

Manage at scale with device groups

Device grouping makes management easy across multiple locations or use cases — from in-truck tablets to warehouse management scanners, granular device grouping lets you set custom rules and utilize management tools the way it makes sense to you.

Monitor devices with real-time tracking, geofencing, and alerts

Track devices in real-time and set up a virtual geofence to ensure devices don’t “disappear.” Trigger alerts when devices deactivate or leave a specific area, and fully automate lockdown or factory reset protocols when specific criteria is met.

Update when it makes sense

Devices and apps need updates to stay secure, but timing these updates to avoid disruptions can be challenging. Esper’s staged update rollout system lets you update apps and devices on your own time — even if it’s in the middle of the night. No human interaction required.

Kiosk mode

Lock down devices in kiosk mode with custom permissions for employees and approved activities for customers to prevent misuse, the need for repair, and potential revenue loss.

Zero-touch deployment

Setup is fast and hands-off. Ship devices with fully remote provisioning that updates to the latest app version even if there are months between provisioning and delivery.

Telemetry data

Easily monitor your device fleet’s vitals with telemetry data such as battery levels, network connectivity, data usage, and storage to ensure business-critical functionality.

Drift management

Minimize device or software malfunctions by setting the compliance conditions for your devices or device groups and get alerts when a device has drifted away from your desired configuration.

Remote monitoring and management

When things go wrong you need the right tools to be able to identify, diagnose and deploy a fix, fast. Esper gives you the power to remotely control and debug your systems.

Zero-touch deployment

Setup is fast and hands-off. Ship equipment with remote provisioning that updates to the latest app version when your customer first boots it up—even if there are months between provisioning and delivery.

Telemetry data

Easily and remotely monitor your device fleet’s vitals from a single pane of glass. Get insights with telemetry data such as battery levels, network connectivity, data usage, and storage.

Supply chain support

Get connected and communicate directly with global ODMs. Together, we can help you build a custom device solution, complete with your desired Android image and specifications.

Remote customer support

When things go wrong you need the right tools to be able to identify, diagnose and deploy a fix, fast. Esper gives you the power to remotely control and debug your systems—even before your customers notice.

Long - term support and security patches

With Esper Foundation for Android, get access to Android security patches within 30 days of publication by Google and for up to 10 years—ensuring you can extend the life of your equipment.

Fine - grained control of updates

Get the tools to manage and deploy updates exactly when and where you want. With total control of your fleet’s OTA strategy, your firmware or software updates won’t interrupt a workout.

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How Esper works

See how simple and easy it is to deploy, manage and debug devices on Esper.

Exceed customer expectations today and tomorrow

Delight customers with seamless digital experiences across tablets, kiosks, digital signage, and more. Deliver tailored moments and capitalize on trends with modern apps, rapid iteration, and deployment.

Streamline your operations at any level of scale

Provide employees with easy-to-use, intuitive Android devices powered by Esper’s scalable software platform and streamline device management in real-time across locations to minimize the need for on-site assistance.

Unify your brand experience

Provide a unified brand presence across all of your devices from a custom and scalable POS, to self-service kiosks, dynamic digital signage, or any other device.

A proven solution for innovative hospitality brands

“In hospitality, Android-based in-room tablets create a meaningful connection between the guest and the hotel, giving the guest broad contactless control over their stay. Guests can order dining, make service requests, adjust room controls, and much more with a few taps of a screen. Esper enables the INTELITY platform to globally deploy and manage devices across all of a customer's properties regardless of size. Through Esper's DevOps platform we can doremote installation and reduce the reliance on IT support at each hotel.”

Ira Dworkin

CTO, Intelity

A proven solution for customer-centric retail

“Parker’s customers have high expectations, so we decided to develop the most robust convenience store loyalty program in the region by listening to what our customers want — and on Esper we made that a reality.”

Greg Parker

CEO of Parker’s Kitchen

“They had other quotes that were significantly more expensive and not the screen size they wanted. BIGPOS kiosks are available off the shelf with Esper’s cloud tools for Android, so retailers like Parker’s can remotely manage the kiosks.”

Elijah Jung

Marketing Manager at POSBANK

A proven solution for innovative restaurant establishments

“To support better customer and employee experiences across our POS, tablets, and other devices, we needed a solution that worked for our next generation enterprise Android apps.Esper is a true partner. Working with them allows us to move fast, save money, and now we can make strategic decisions about what hardware to use.”

Mas Yoshida

Director, Next Gen Restaurant Technology, Taco Bell

“Traditional MDMs are only built for employee device use, but we also needed a solution for the devices we’re sending to our customers — for the devices they depend on to operate their businesses every single day. Esper’s Android expertise is a game-changer. Because that expertise is at their core, they can truly provide us with a technology partnership.”