Report

Restaurant Technology Outlook 2025

What’s Ahead for Restaurant Tech? Operators Speak Out.

In this survey report by the Nation’s Restaurant News, you’ll get an insider view into:

  • What’s driving nearly 9 in 10 operators to invest in tech this year
  • Where operators see ROI in their tech stack (hint: it's not just POS anymore)
  • How AI, data, and integration are reshaping restaurant operations
  • The rising urgency around mobile device security and full fleet visibility

Whether you're modernizing your digital ordering experience, exploring AI-driven automation, or grappling with IT complexity across a growing device fleet, this report offers the insights you need to plan your next move.

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Executive Summary

Sales & Customer Engagement First

Online ordering and loyalty tech top the investment list

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Labor Efficiency Is a Priority

Operators are rethinking staffing models, using tech to support teams (not replace them)

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MDM and Infrastructure Matter More Than Ever

Device orchestration, security, and integration are growing pain points

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AI Curiosity Is High — But ROI Still Rules

Most operators aren’t anti-AI… they just want real use cases and clear value

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Solving Operability & Integration Headaches

About the growing focus on API integrations and system interoperability

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Closing the Tech Talent Gap

How operators are rethinking vendor roles and managed solutions

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