As one of the fastest growing convenience store retailers in the United States, Parker’s Kitchen averages a new store location opening per month. “Parker’s customers have high expectations,” said CEO Greg Parker, “so we decided to develop the most robust convenience store loyalty program in the region by listening to what our customers want.”
Parker’s Kitchen set out to deliver best-in-class customer experiences across its growing multi-site footprint but needed a solution that could scale as fast as the business was growing — a reliable, touchless way to deploy and manage devices without rolling a truck and dispatching a technician every time a new store opens.
To make it happen, Esper teamed up with a leading POS solution provider to ship pre-configured kiosks, POS terminals, and scanners directly to each location, preloaded with Esper Foundation for Android. Custom configurations let store teams set everything up seamlessly out of the box, while centralized remote monitoring gave IT full visibility and control over all deployed devices from headquarters.
In just 10 weeks, Parker’s Kitchen brought its modernized loyalty experience live across all sites. Customers can independently enroll in loyalty rewards, manage accounts, configure payments, and request replacement cards directly from self-service kiosks. Esper’s solution delivered an immediate 60% reduction in operating expenses by consolidating hardware and automating transaction workflows.
Today, Parker’s Kitchen continues to expand smoothly, backed by Esper’s reliable unattended device management and real-time remote visibility.
