Restaurants have quietly become some of the most tech-forward businesses in the world. Whether it’s tablets in the drive-thru, kiosks at the counter, or digital displays in the kitchen, today’s guest experience depends on fleets of connected devices working perfectly.
But with more devices comes more complexity. IT and operations teams are being asked to maintain uptime, protect sensitive data, and roll out new digital experiences — and execute with precision. The result: they’re managing devices with deeper granularity than other industries.
This special inaugural edition of the State of Restaurant Device Management report expands on data from our annual State of Device Management report to spotlight how IT leaders across QSR and fast casual brands are charting new territory in the connected dining space and setting a new standard for digital-first operations.
Get exclusive insights into the latest data on POS hardware, kiosk adoption, OS trends, AI-enabled ordering, and fleet automation benchmarks, all in one report built for modern restaurant operators.
The receipts are inside.
To meet the growing demand for digital ordering, most restaurants, from fine dining establishments to quick-service restaurants, have transitioned to digital experiences such as online ordering, delivery, and digital self-serve to increase revenue and build customer loyalty among users who expect a digital-first experience.
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Most MDMs are built to accommodate smartphones and tablets, but far fewer offer compatibility with mPoS, kiosks, ruggedized devices, smart fitness equipment, and telehealth devices. A smart approach to hardware procurement is key to mobile security, and this process should involve learning whether devices are compatible with your MDM.
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