ebook

How to develop a hack-proof retail device fleet strategy

The innovator’s guide to fleet transformation

As a CxO or IT Director, you are aware that off-the-shelf hardware solutions and stock BYOD platforms weren’t meant to be the backbone of your device fleet - both in terms of seamless customer experiences and security management. The average cost of a retail breach reached $4.35M in 2022. In this ebook, we talk in detail about what we’ve learned working with clients and provide a complete hack-proof strategy for your retail device fleets.

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Building second-to-none
digital experiences that
are secure and seamless

What’s inside this ebook?

How the influx of digital devices has created an explosion of retail breaches
Examples of retailers nailing the customer experience and security challenges
13 proven methods to Hack-Proof your retail device fleet
Why MDMs aren’t capable of managing or securing dedicated device fleets
Types of APIs that are the most useful in securing your devices
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Myth
Android offers a poor end user experience
Android isn’t affordable — it’s cheap
Android is a cybersecurity risk
Android devices have short lifespans, so you’ll have to replace them sooner
Android hardware is inferior, isn’t it? And aren’t I stuck with ARM?
vs
Reality
Android can and does power world-class device UX — but your approach matters
Android is the ideal platform for end-to-end fleet OpEx management
Android offers enterprise grade security — and the keys are in your hands
Android enables agile fleet evolution — but you need a partner to leverage it well
Android hardware is whatever you want it to be (including x86, with Esper)

Selection cheat sheet

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What's inside this guide

Get all the information you need to design your app easily.

Dedicated device problem scenario

Scenario

You want to build an app that works across GMS and AOSP

Esper Solution

Since you can't use the GMS dev tech stack in this scenario, Esper created the ability to support managed config across GMS and AOSP.
You get the tools to programmatically control your config and push out data payloads in a fine grained manner to apps running on your devices. With Esper you can group your devices and create a specific managed config for a certain set of devices, customers, etc.
How the influx of digital devices has created an explosion of retail breaches
Examples of retailers nailing the customer experience and security challenges
13 proven methods to Hack-Proof your retail device fleet
Why MDMs aren’t capable of managing or securing dedicated device fleets
Types of APIs that are the most useful in securing your devices

Learn from the dedicated device experts

Digital healthcare, or HealthTech, is accelerating at an unprecedented pace due to factors such as the need for remote care, decentralized clinical trials, and the power of connected wearable devices.
We’ve worked with numerous HealthTech organizations building anything from complex custom remote patient monitoring solutions to electronic clinical outcome assessment (eCOA) solutions for long-term decentralized clinical trials. In this ebook, we dive into five principles we’ve learned about building a strong foundation for your device fleet, so you can deftly navigate the inevitable challenges along the journey.

Learn from the dedicated device experts

Digital healthcare, or HealthTech, is accelerating at an unprecedented pace due to factors such as the need for remote care, decentralized clinical trials, and the power of connected wearable devices.
We’ve worked with numerous HealthTech organizations building anything from complex custom remote patient monitoring solutions to electronic clinical outcome assessment (eCOA) solutions for long-term decentralized clinical trials. In this ebook, we dive into five principles we’ve learned about building a strong foundation for your device fleet, so you can deftly navigate the inevitable challenges along the journey.

Make worrying about retail fleet security a thing of the past

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To meet the growing demand for digital ordering, most restaurants, from fine dining establishments to quick-service restaurants, have transitioned to digital experiences such as online ordering, delivery, and digital self-serve to increase revenue and build customer loyalty among users who expect a digital-first experience.

50%
of Gen Z is willing to try a new restaurant if it offers curbside options, according to a Bluedot survey.
Pro Tip
Pro-tip:

Most MDMs are built to accommodate smartphones and tablets, but far fewer offer compatibility with mPoS, kiosks, ruggedized devices, smart fitness equipment, and telehealth devices. A smart approach to hardware procurement is key to mobile security, and this process should involve learning whether devices are compatible with your MDM.

“Imagine defining a policy script in Python and firing it up whenever you’re updating deployed devices, interacting with your development devices via API calls, or bolting in your own code to help you run your development cycles. Love what you’re reading? Esper is for you.”

In this whitepaper we explore the latest trends that impact retail device management and security, and then provide security tips that can help you adopt a proactive approach to protecting your retail fleet against hacks.

of companies have suffered a data breach involving a mobile device with major company impact.
  • 0: MDM is a best fit solution (probably)
  • 1-3: MDM is not a best fit solution and may slow you down  
  • 4-7: MDM is a poor fit and will cause problems
  • 7+: MDM is inappropriate for your use case
  • Read the full, detailed playbook. Everything you need from start to finish. 
  • Determine the best business model, hardware solutions, operating system, and a lot more for your business.
  • Discover why Android is the most versatile, longest lasting choice for device fleets.
  • Uncover advanced app delivery models for the ultimate in updates and agility. 
  • Recognize all the untapped potential devices can offer.
  • Learn why automation is the future of device management. (and how to get started)
92%
of restaurant business now takes place off-premise, as stated by Fast Casual.
57%
of respondents want a DevOps-based solution to help speed up time to market for new services and improvements
55%
say they will use DevOps to help improve the user experience of apps and services
33%
of companies have suffered a data breach involving a mobile device with major company impact.

The truth is that most retail device fleets are built on legacy BYOD systems meant to protect enterprises from employee phones, not to manage dedicated device fleets that need to put the customer experience and security first. This guide digs into the differences between the two types of platforms and provides helpful, and technical, advice along the way. 

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How Esper powers the retail industry

Esper is leading retail mobility

Whether your retail experience is mobile-first or mobile-by-necessity, uses AOSP or GMS devices, needs Windows-to-Android migration, or relies on hybrid fleets, Esper can do it.

Purpose-built for dedicated device fleets

Purpose-built for dedicated device fleets making it easy to securely scale hundreds to 100,000 of devices using automated provisioning templates and precise control at the group or subgroup levels.

More time building, less fixing

Fully remote device management, remote provisioning, debugging, and updates. Proof-of-concept delivery in weeks, not months, and a wide range of enhanced validated hardware from the most trusted Android brands. Our platform passes the industry’s most rigorous security testing.

Quick tip

Download this e-book to access 13 best practices for retail devices that will prevent you from cyberattacks.

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