Guide

How to Develop an Ultra-Secure, User-First Retail Device Strategy

The Innovator’s Guide to Fleet Transformation

Let’s be real: off-the-shelf hardware solutions and stock BYOD platforms weren’t meant to be the backbone of a dedicated device fleet. They can’t deliver the ideal customer experience, and lackluster security management often leaves your device vulnerable to attacks. In this ebook, we talk in detail about what it takes to build a device strategy that prioritizes customer experience without sacrificing security. You really can have the best of both. 

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Building second-to-none
digital experiences that
are secure and seamless

What’s Inside This Guide

How to tackle the rise of “digital” retail
Why updates are important for device health and security — and how to handle security patches in a repeatable and seamless way
Examples of how to nail the customer experience and circumvent security challenges
13 proven methods to protect, security, and strengthen your devices and device fleet security
Where traditional MDMs fall short when it comes to device security, updates, and policy enforcement
How to leverage powerful APIs to secure your devices
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Myth
Android offers a poor end user experience
Android isn’t affordable — it’s cheap
Android is a cybersecurity risk
Android devices have short lifespans, so you’ll have to replace them sooner
Android hardware is inferior, isn’t it? And aren’t I stuck with ARM?
vs
Reality
Android can and does power world-class device UX — but your approach matters
Android is the ideal platform for end-to-end fleet OpEx management
Android offers enterprise grade security — and the keys are in your hands
Android enables agile fleet evolution — but you need a partner to leverage it well
Android hardware is whatever you want it to be (including x86, with Esper)

Selection cheat sheet

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What's inside this guide

Get all the information you need to design your app easily.

Dedicated device problem scenario

Scenario

You want to build an app that works across GMS and AOSP

Esper Solution

Since you can't use the GMS dev tech stack in this scenario, Esper created the ability to support managed config across GMS and AOSP.
You get the tools to programmatically control your config and push out data payloads in a fine grained manner to apps running on your devices. With Esper you can group your devices and create a specific managed config for a certain set of devices, customers, etc.
How to tackle the rise of “digital” retail
Why updates are important for device health and security — and how to handle security patches in a repeatable and seamless way
Examples of how to nail the customer experience and circumvent security challenges
13 proven methods to protect, security, and strengthen your devices and device fleet security
Where traditional MDMs fall short when it comes to device security, updates, and policy enforcement
How to leverage powerful APIs to secure your devices
Download the Guide

Learn from the dedicated device experts

Digital healthcare, or HealthTech, is accelerating at an unprecedented pace due to factors such as the need for remote care, decentralized clinical trials, and the power of connected wearable devices.
We’ve worked with numerous HealthTech organizations building anything from complex custom remote patient monitoring solutions to electronic clinical outcome assessment (eCOA) solutions for long-term decentralized clinical trials. In this ebook, we dive into five principles we’ve learned about building a strong foundation for your device fleet, so you can deftly navigate the inevitable challenges along the journey.

Goodbye mundane processes, hello limitless efficiency

Lula was on a mission to bring delivery to convenience stores, providing a lifeline for these essential businesses during the challenging times of the pandemic. They nailed the innovation, but found their manual device provisioning process was draining their time and resources. Enter Esper, which helped optimize Lula's operations with automated provisioning, enabling them to devote their full attention to serving their customers. 
Read the full story

Make Worrying About Retail Fleet Security a Thing of the Past

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To meet the growing demand for digital ordering, most restaurants, from fine dining establishments to quick-service restaurants, have transitioned to digital experiences such as online ordering, delivery, and digital self-serve to increase revenue and build customer loyalty among users who expect a digital-first experience.

50%
of Gen Z is willing to try a new restaurant if it offers curbside options, according to a Bluedot survey.
Pro Tip
Pro-tip:

Most MDMs are built to accommodate smartphones and tablets, but far fewer offer compatibility with mPoS, kiosks, ruggedized devices, smart fitness equipment, and telehealth devices. A smart approach to hardware procurement is key to mobile security, and this process should involve learning whether devices are compatible with your MDM.

Most retail device fleets are built using legacy BYOD systems meant to protect employee devices on enterprise networks, not to manage dedicated devices that should prioritize security and optimize the customer experience. This guide digs into where traditional MDM falls short and highlights real-world advice on how to avoid these pitfalls. We explore the latest trends that impact retail device management and security, then provide security tips that can help you adopt a proactive approach to protect your devices against vulnerabilities, breaches, and more. 

  • 0: MDM is a best fit solution (probably)
  • 1-3: MDM is not a best fit solution and may slow you down  
  • 4-7: MDM is a poor fit and will cause problems
  • 7+: MDM is inappropriate for your use case
  • Read the full, detailed playbook. Everything you need from start to finish. 
  • Determine the best business model, hardware solutions, operating system, and a lot more for your business.
  • Discover why Android is the most versatile, longest lasting choice for device fleets.
  • Uncover advanced app delivery models for the ultimate in updates and agility. 
  • Recognize all the untapped potential devices can offer.
  • Learn why automation is the future of device management. (and how to get started)
92%
of restaurant business now takes place off-premise, as stated by Fast Casual.
57%
of respondents want a DevOps-based solution to help speed up time to market for new services and improvements
55%
say they will use DevOps to help improve the user experience of apps and services
33%
of companies have suffered a data breach involving a mobile device with major company impact
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How Esper Secures, Powers, and Optimizes Your Retail Devices

Esper is built for dedicated devices

Whether your retail experience is mobile-first or mobile-by-necessity, runs AOSP or GMS devices, needs migration from another OS, or any combination of these, Esper can handle it. We supercharge device management for POS systems, kiosks, self-checkouts, mPOS, digital signage, and everything in between.

Ready to scale when you are

Whether your device fleet is in the tens, hundreds, or thousands of devices, Esper makes it easy to scale security using automated provisioning, intelligent templating, and precision device grouping. Your device management platform should enable you to scale quickly — not slow you down. 

More time building and innovating, less time troubleshooting and fixing

With full remote control, you can troubleshoot, debug, and fix devices in an instant — no need to send a tech to a remote location again. Use remote provisioning to launch new devices without an onsite team, allowing you to deliver new experiences in weeks, not months. And you can do it all with profound levels of security and oversight. 

‍

How Esper Secures, Powers, and Optimizes Your Retail Devices

Quick Tip

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Learn
Everything You Need to Know About MDM
Tech-first companies need a way to manage all of their digital devices — from tablets and smartphones to kiosks and point of sale systems. That’s where MDM comes in. But there’s no such thing as a one -size-fits-all MDM solution, and each device management scenario needs to be evaluated individually. That’s why it’s important to understand the different types of MDM and where each one excels. This is your guide to all that and more.
The New MDM Paradigm: What it Means for Devices to be First Class Citizens
Latest Blog
The New MDM Paradigm: What it Means for Devices to be First Class Citizens
Historically, mobile device management (MDM) software was created to manage corporate employee devices. Today, there’s a proliferation of a new class of devices, like self-checkout kiosks or POS terminals, that are used by multiple users and managed by multiple administrators. You no longer have that one-user-to-one-device mapping.

New to DevOps for Devices?

The journey from MDM to DevOps for Devices isn't as complicated as it sounds. Here's everything you need to know.

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