ebook

Mobile modernization in the restaurant industry

The innovator’s guide to fleet transformation
Digital restaurant orders have exploded in volume over the last few years, and the restaurants that have been able to embrace customer-facing digital devices have seen significant growth in revenue, customer loyalty, and operational predictability. We’ve gathered the key learnings to share with you.
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Integrate dedicated devices for
boosting revenue and
streamlining operations

What's inside this ebook?

Millennial and Gen Z's restaurant expectations
How digital devices increase revenue and loyalty
3 pillars of mobile modernization for the restaurant industry
How tomorrow’s customer experiences are being made by today’s hardware choices
Vendor-agnostic guide for selecting the best hardware for your organization
Download the starter guide
Myth
Android offers a poor end user experience
Android isn’t affordable — it’s cheap
Android is a cybersecurity risk
Android devices have short lifespans, so you’ll have to replace them sooner
Android hardware is inferior, isn’t it? And aren’t I stuck with ARM?
vs
Reality
Android can and does power world-class device UX — but your approach matters
Android is the ideal platform for end-to-end fleet OpEx management
Android offers enterprise grade security — and the keys are in your hands
Android enables agile fleet evolution — but you need a partner to leverage it well
Android hardware is whatever you want it to be (including x86, with Esper)

Selection cheat sheet

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What's inside this guide

Get all the information you need to design your app easily.

Dedicated device problem scenario

Scenario

You want to build an app that works across GMS and AOSP

Esper Solution

Since you can't use the GMS dev tech stack in this scenario, Esper created the ability to support managed config across GMS and AOSP.
You get the tools to programmatically control your config and push out data payloads in a fine grained manner to apps running on your devices. With Esper you can group your devices and create a specific managed config for a certain set of devices, customers, etc.
Millennial and Gen Z's restaurant expectations
How digital devices increase revenue and loyalty
3 pillars of mobile modernization for the restaurant industry
How tomorrow’s customer experiences are being made by today’s hardware choices
Vendor-agnostic guide for selecting the best hardware for your organization

Learn from the dedicated device experts

Digital healthcare, or HealthTech, is accelerating at an unprecedented pace due to factors such as the need for remote care, decentralized clinical trials, and the power of connected wearable devices.
We’ve worked with numerous HealthTech organizations building anything from complex custom remote patient monitoring solutions to electronic clinical outcome assessment (eCOA) solutions for long-term decentralized clinical trials. In this ebook, we dive into five principles we’ve learned about building a strong foundation for your device fleet, so you can deftly navigate the inevitable challenges along the journey.

Learn from the dedicated device experts

Digital healthcare, or HealthTech, is accelerating at an unprecedented pace due to factors such as the need for remote care, decentralized clinical trials, and the power of connected wearable devices.
We’ve worked with numerous HealthTech organizations building anything from complex custom remote patient monitoring solutions to electronic clinical outcome assessment (eCOA) solutions for long-term decentralized clinical trials. In this ebook, we dive into five principles we’ve learned about building a strong foundation for your device fleet, so you can deftly navigate the inevitable challenges along the journey.

Why digital devices are revolutionary in the restaurant industry?

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To meet the growing demand for digital ordering, most restaurants, from fine dining establishments to quick-service restaurants, have transitioned to digital experiences such as online ordering, delivery, and digital self-serve to increase revenue and build customer loyalty among users who expect a digital-first experience.

50%
of Gen Z is willing to try a new restaurant if it offers curbside options, according to a Bluedot survey.
Pro Tip
Pro-tip:

Most MDMs are built to accommodate smartphones and tablets, but far fewer offer compatibility with mPoS, kiosks, ruggedized devices, smart fitness equipment, and telehealth devices. A smart approach to hardware procurement is key to mobile security, and this process should involve learning whether devices are compatible with your MDM.

As per industry analyst David Portalatin, restaurant consumption habits peak in individuals in their late 20s and early 30s, meaning Millenials and Gen Z’s hyper-focus on digital experiences are reflected in their dining choices. 

  • 0: MDM is a best fit solution (probably)
  • 1-3: MDM is not a best fit solution and may slow you down  
  • 4-7: MDM is a poor fit and will cause problems
  • 7+: MDM is inappropriate for your use case
  • Read the full, detailed playbook. Everything you need from start to finish. 
  • Determine the best business model, hardware solutions, operating system, and a lot more for your business.
  • Discover why Android is the most versatile, longest lasting choice for device fleets.
  • Uncover advanced app delivery models for the ultimate in updates and agility. 
  • Recognize all the untapped potential devices can offer.
  • Learn why automation is the future of device management. (and how to get started)
92%
of restaurant business now takes place off-premise, as stated by Fast Casual.
57%
of respondents want a DevOps-based solution to help speed up time to market for new services and improvements
55%
say they will use DevOps to help improve the user experience of apps and services
33%

The average amount of an online order is 23% greater than an in-store order. US restaurant guests have spent approximately $27 billion ordering food for dine-in and takeout off-premises through mobile apps, web apps, or text messages.

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About Esper

How Esper is Leading Restaurant Mobility?

Whether your restaurant is mobile first or mobile-by-necessity, Esper is the industry’s most powerful solution for restaurant modernization. Leading fast casual and quick-service restaurant (QSR) brands rely on Esper to manage rapidly-growing device fleets. 

Esper partners with some of the fastest-growing virtual restaurant innovators to accelerate ghost-kitchen development.

Why Esper for Restaurants Goes Beyond MDM Platforms?

Esper was built for dedicated customer-facing devices, unlike traditional mobile device management (MDM) tools built to manage enterprise phones.

Esper’s cloud tools help restaurants scale from fleets of 10,000 to 100,000 devices without sacrificing uptime or operating efficiency using provisioning templates, content and app management capabilities, and fleet management at the group or sub-group level. 

Why Restaurants Choose Esper to Centralize Fleet Operations?

As the only solution that is compatible with virtually all Android versions as well as both GMS and AOSP devices, Windows-to-Android migration, or even mixed fleets of off-the-shelf or purpose-built Android devices, Esper can handle any fleet configuration.

Restaurants worldwide rely on Esper to provide powerful cloud tools for fully-remote device management and troubleshooting, remote provisioning, debugging, and device updates. Our customers save 60% or more on costs due to streamlined workflows and far fewer on-sight visits. 

Quick tip

Learn the 5 key trends that are driving the current wave of technological change in the restaurant industry

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